Shipping & Returns

We offer the following shipping methods for all orders within the United States: • **Standard Shipping** — $12.95 (3-5 business days) • **Expedited Shipping** — $24.95 (1-2 business days) • **Free Standard Shipping** on orders over $59.95 All packages are shipped via tracked carriers and include a tracking number sent to your email upon dispatch.

Currently, Bonafide Parfums ships exclusively within the United States. We are actively working to expand our international shipping capabilities and will announce availability through our social media channels and email newsletter.

Orders placed before 2 PM EST are typically processed and shipped the same business day. Orders placed after 2 PM EST or on weekends/holidays are processed the next business day. During peak seasons, processing may take an additional 1-2 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. You can also contact our customer service team at contactus@bonafideparfums.com or call 202-810-5114 for assistance.

If you need to update your shipping address, please contact us immediately at contactus@bonafideparfums.com or call 202-810-5114. We can only make changes before the order has been processed and shipped. Once the package is in transit, address changes must be handled through the carrier.

Yes! We offer complimentary gift wrapping on all orders. Your fragrance will be beautifully presented in a Bonafide Parfums signature gift box. If you would like to include a personalized gift message, please add a note in the order comments during checkout.

We accept returns on unopened, undamaged items in their original packaging within 30 days of delivery. To be eligible for a return: • The item must be unopened with the seal intact • The original packaging must be intact and undamaged • A valid order number and proof of purchase are required • Items purchased during sales or promotional events are final sale unless defective Please note, due to the nature of fragrance products, opened or used items cannot be returned for health and hygiene reasons.

To initiate a return, please contact our customer service team: • **Email:** contactus@bonafideparfums.com • **Phone:** 202-810-5114 Provide your order number and reason for return. Upon review, you will receive a Return Merchandise Authorization (RMA) number and prepaid return shipping instructions. Ship the item back to: Bonafide Parfums Returns 2172 Marshall Hall Road Bryans Road, MD 20616

Once your return is received and inspected, refunds are processed within 5-7 business days. The refund will be issued to the original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear on your statement. Please note, original shipping charges are non-refundable unless the item was defective or the error was ours.

Yes, we offer exchanges for different fragrances or sizes of equal or greater value. If the exchanged item is of greater value, the price difference will be charged. If it is of lesser value, the difference will be refunded. To initiate an exchange, contact us at contactus@bonafideparfums.com or call 202-810-5114. Exchanges are subject to product availability. Please note, we do not exchange for store credit or gift cards. All exchanges must be processed through the return and reorder workflow.

We take great care in packaging our fragrances to ensure they arrive in perfect condition. However, if your order arrives damaged or defective, please: 1. Take photographs of the damage and packaging 2. Contact us within 48 hours of delivery at contactus@bonafideparfums.com or 202-810-5114 3. Include your order number and description of the issue We will promptly arrange a replacement or full refund at no cost to you. All damaged item claims are processed within 24 hours of receipt of your report.

If you receive a defective product or the wrong item, please contact us immediately at contactus@bonafideparfums.com or call 202-810-5114. We will: • Send a replacement at no charge, or • Issue a full refund including original shipping costs We apologize for any inconvenience and appreciate you bringing the issue to our attention. Our team will resolve the matter within 24 hours.

Absolutely. Bonafide Parfums uses Stripe PCI Level 1 certified payment processing to ensure your financial information is encrypted and secure. We never store your full credit card details on our servers. All transactions are protected with SSL (Secure Socket Layer) encryption. We accept: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

We periodically offer promotional discounts, seasonal sales, and exclusive offers to our email subscribers and social media followers. To stay updated: • Sign up for our email newsletter • Follow us @bonafideparfums on TikTok, Instagram, and Facebook • Check our eBay store for special listings We do not combine multiple promo codes. One discount code per order.

Yes, Bonafide Parfums offers wholesale pricing for bulk orders and retail partnerships. To learn more about our wholesale program: • **Email:** contactus@bonafideparfums.com • **Phone:** 202-810-5114 Please include your business name, tax ID, and the products/quantities you are interested in. Our wholesale team will respond within 1-2 business days with pricing and terms.

We recommend trying fragrances before committing to full bottles. Many of our products are available in sample sizes, and we periodically offer curated discovery sets that allow you to experience multiple fragrances. Contact us at contactus@bonafideparfums.com to inquire about current sample availability and discovery set offerings.